Terms of service

Terms & Conditions

Effective Date: July 22, 2026

Thank you for shopping with Arabesq Gifts. Customer satisfaction is our priority. Please read our Refund & Return Policy carefully before making a purchase.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned or refunded:

Customized or personalized products.
Items damaged due to misuse or improper handling.
Products returned without their original packaging.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will review your request and provide a replacement or refund if approved.

Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

If the return is due to our mistake (wrong or defective item), we will cover the return shipping costs.
For all other returns, the customer is responsible for the return shipping costs.

Contact Us

If you have any questions about this Refund & Return Policy, please contact our customer support team through the Contact Us page on our website.

Welcome to Arabesq Gifts. By accessing or using our website and services, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. Acceptance of Terms

By using our website, browsing our products, or making a purchase, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please do not use our website.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use of the website.

You must not:

Use the website for fraudulent or illegal activities.
Attempt to gain unauthorized access to our systems.
Copy, reproduce, or distribute our content without permission.
Upload harmful code, viruses, or malicious software.

3. Products and Orders

We make every effort to display our products accurately, including descriptions, images, and pricing. However, we do not guarantee that all product details are always error-free.

We reserve the right to:

Refuse or cancel any order at our discretion.
Limit quantities purchased per customer or order.
Correct any errors in product descriptions, pricing, or availability.

An order is considered confirmed only after payment has been successfully processed and you receive an order confirmation.

4. Pricing and Payment

All prices are listed in the applicable currency and may change without prior notice.

We accept the payment methods shown at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

If a payment is declined or cannot be processed, your order may be delayed or canceled.

5. Shipping and Delivery

We aim to process and ship orders within the estimated timeframe shown at checkout or on our website. Delivery times are estimates only and may vary due to factors beyond our control.

We are not responsible for delays caused by:

Shipping carriers
Customs clearance
Incorrect shipping information provided by the customer
Force majeure events or other unforeseen circumstances

6. Returns and Refunds

Please review our Refund & Return Policy for full details regarding returns, refunds, damaged items, and shipping costs.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, product designs, and layout, is the property of Arabesq Gifts or its licensors and is protected by applicable intellectual property laws.

You may not use, copy, reproduce, or distribute any content from our website without our prior written consent.

8. User Information

You agree to provide accurate, current, and complete information when placing an order or creating an account.

You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

9. Limitation of Liability

To the fullest extent permitted by law, Arabesq Gifts shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

Our total liability for any claim related to a purchase shall not exceed the amount paid for the product in question.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to These Terms

We may update or modify these Terms & Conditions at any time without prior notice. Any changes will take effect immediately upon posting on our website. Your continued use of the website means you accept the updated terms.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the applicable jurisdiction where Arabesq Gifts operates, unless otherwise required by law.