Egyptian White Brown Alabaster Stone Tea Light Candle Holder Alabaster Candle Holder Natural Stone One piece of Stone

At Arabesq Gifts, every piece is handcrafted from natural alabaster or solid brass by skilled artisans in Egypt. Due to the handmade nature of our products, slight variations in color, veining, texture, and finish are natural and make each item unique.

Returns

We accept returns within 14 days of delivery only if the item is received damaged, defective, or if the wrong item was shipped.

To request a return, please contact us at [your email address] within 14 days of receiving your order. Please include:

* Your order number
* A description of the issue
* Clear photos of the product and its packaging

We will review your request and respond as quickly as possible.

Non-Returnable Items

We do not accept returns or exchanges for:

* Custom-made or personalized items
* Items that have been installed, used, or altered
* Products damaged due to improper installation or misuse
* Natural variations in alabaster or brass, including color, veining, texture, or small imperfections that are characteristic of handcrafted products

Damaged or Incorrect Orders

If your order arrives damaged during shipping or you receive the wrong item, please notify us within 48 hours of delivery.

After reviewing the photos, we will offer one of the following solutions:

* A replacement product
* A partial refund
* A full refund (when applicable)

Refunds

Once your return request has been approved and the returned item has been received and inspected (if required), your refund will be processed to your original payment method.

Please note that processing times may vary depending on your payment provider.

Return Shipping

If the return is due to our error (wrong item or manufacturing defect), we will cover the return shipping costs.

For any other approved return, the customer is responsible for return shipping costs.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at:

Email: [your email address]

We are committed to providing exceptional customer service and will always do our best to resolve any issue promptly and fairly.